Welcome to The Madtop (“we,” “our,” or “us”). By accessing or using our website and services, you agree to comply with the following terms and conditions. Please read these terms carefully before engaging with our offerings.
1. General Terms
1.1 These Terms and Conditions govern your use of our website and any services or products provided by The Madtop.
1.2 By using our website or placing an order, you confirm that you are at least 18 years old or have parental/guardian consent.
1.3 We reserve the right to update these terms at any time. Changes will be posted on this page with the updated effective date.
2. Products and Services
2.1 Blanks: Our pre-made blanks are sold as listed on our website or catalogs. Customization is offered as add-ons.
2.2 ODM (On-Demand Manufacturing): Customized production is offered under specific terms agreed upon in advance.
2.3 Product descriptions, images, and pricing are subject to change without notice. While we strive for accuracy, errors may occur.
3. Orders and Payments
3.1 All orders are subject to acceptance and availability.
3.2 Full payment or an agreed-upon deposit must be made before order processing begins. Accepted payment methods include Crypto, Bank transfer, or any other method Agreed Upon Order Confirmation.
3.3 We reserve the right to refuse or cancel any order for reasons including pricing errors, stock unavailability, or suspected fraudulent activity.
4. Shipping and Delivery
4.1 Shipping costs and delivery timelines are provided during the order process. These timelines are estimates and may vary due to unforeseen circumstances.
4.2 The Madtop is not responsible for delays caused by customs, courier services, or other external factors.
4.3 Risk of loss or damage passes to the customer once the product is handed over to the shipping provider.
5. Returns and Refunds
5.1 Customized products (including ODM orders) are non-refundable unless defective or damaged upon delivery.
5.2 Claims for defective or incorrect items must be made within 7 days of receipt. Supporting evidence (e.g., photos) may be required.
5.3 Refunds or replacements are issued at our discretion based on the nature of the claim.
6. Intellectual Property
6.1 All content on our website, including designs, logos, and text, is the intellectual property of The Madtop unless otherwise stated.
6.2 Unauthorized use, reproduction, or distribution of our intellectual property is strictly prohibited.
7. Limitation of Liability
7.1 The Madtop is not liable for indirect, incidental, or consequential damages arising from the use of our products or services.
7.2 In no event shall our liability exceed the amount paid for the specific order or service.
8. Privacy
8.1 Your personal information is handled in accordance with our Privacy Policy.
9. Governing Law
9.1 These terms are governed by and construed in accordance with the laws of Pakistan.
9.2 Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Pakistan.
10. Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us:
Email: support@themadtop.com
Phone: +92 311 20746262
Address: Karachi, Pakistan.